Bosch washer- cracked...again!
This is an ongoing problem--For a washer that may see 5 loads a week, the durability of the fascia-- the housing of the machine is cracked, AGAIN. Actually it began cracking almost immediately after I bought it. They sent out a Bosch technician who was poorly trained or just not bright enough to figure it out. They replaced the fascia and the door didn't close without a boost. I complained and they sent this guy again. "we have a tech who services your area". Right...I'm in Los Angeles, he's in Orange County 50 miles away. That's my "local" tech?
I digress, when I complained and rather than them replacing the machine, the phone rep extended the warranty for another year. I should have fought harder. Whatever, but now, about 4 years later, it's worse and cracking from the screws that hold the fascia to the drum. And the top of the machine's housing is badly cracked.
We're not tough on the washer, we are empty nesters who have a sizeable drycleaning bill! The housing should have been metal and we wouldn't have had a problem. The actual washing machine works well, but the housing is junk.
Am I alone in having this problem? I have to call them on Monday, but their phone lines aren't open on Saturday...really???
I'd dump these machines in a minute for an LG or Samsung, but the profile height on the pedestals is what forced me to buy Bosch in the first place. My overhead cabinet height dictates how tall the machines can be and w/o a pedestal, my back hurts to bend down so low to move the heavy, wet laundry.
I'm anxious to hear if others are having problems too.
Thanks in advance for your replies!