Any recourse from retailer or company?
We purchased a new front loading W/D from a big box retailer about 1.5 to 2 years ago and also purchased an extended warranty at the time. We have been having several issues with our washer lately (spinning noise, etc) and we had a water leak that spread to other rooms in the house a few days ago. We contacted the warranty service company and they came out to look at the washer. The repair guy stated that we have a bad sensor / switch within the unit that caused the washer to continue filling up (not automatically shutting off like its supposed to do) and caused the water to spill out through the door.
This has caused some damage to our laminate floors (from what I can tell so far) and I will not fully be able to inspect further damage until this coming weekend. I want to remove some baseboards from the surrounding walls where the washer is located and also take down some insulation from the basement (washer on main floor and water went into basement) to further investigate the damage.
I am curious as to whether or not we are going to have any recourse for possible repairs, do to this not being our fault, from either the original big box store that we purchased the units from or from the manufacturer of the units?