Miele T 9820 Gas Dryer Kaputt

fahrenheit_451March 11, 2012

Well, at just over the four-year mark our Miele T 9820 gas dryer has gone kaputt. It happened this past Friday with a load of towels. After shortly starting the cycle it commenced to beep and the following was exhibited on the instrument fascia:

No matter what I tried it simply defaulted to its failed state. The gas heater never engaged with its associated roar. The drum turns freely. The lint screen is cleaned after each run. Pulled the dryer out from the wall to check the exhaust ducting and it exhibits very little lint; the innards of the duct from the dryer has very little lint residue on its side--there are no obstructions. Only one time formerly did a dishwashing towel completely cover the lint screen causing the dryer to properly shutdown, but that occurred before my last service call for this dryer and the Miele Tech was informed about it; it’s never happened since.

In all our twenty-four years of marriage we've never owned a washer and dryer that have given us this many issues. Our Miele washer and dryer became a love/hate affair. Just on the dryer alone we’ve had two different lint screens (and there is now a newer version out); the fan replaced; the front drum gasket replaced; numerous dryer programing (all by Miele Techs); a drying outcome that has ranged from wet enough to cause mildew to just right when tricked by including a different material density into a load of similar clothing material and thickness so there is just a hint of dampness (perfect). My wife has never used our machines, but I can assure others she would have never tolerated as much as I have, being the diehard that I am, regarding both the washer and dryer.

If someone has experienced the fault exhibited in the photograph above, including the symptoms listed within the photograph, and knows of a means of potentially resetting the dryer so that it can at least be used before Miele arrives to inspect and potentially fix it, kindly post it here. Tomorrow, I call Miele (I’m dreading it as we are out of Miele warranty and dealing with Miele has, occasionally, proven less than satisfactory in the past even with warranty) to arrange for a service appointment.

Sadly, we can no longer recommend Miele washer and dryers to others nor can I even fathom these units being owned by someone with house staff or even the occasional housekeeper. Since we are empty nesters, I have always operated these units. An utter pity that they do not live-up to the engineering prowess that Germany is typically substantiated and know for. My wife and I have started the hunt for our next washer and dryer. We would donate these, but cannot do so when inoperable and even after repair cannot do so in good conscience; likely we will sell them cheaply with full disclosure to their next owner. No way in hell I would give them to family or friends as I would never hear the end of it when matters inevitably go wrong.

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sshrivastava

Do you have the service manual? If not, send me an email from my profile page and I would be happy to send you a copy. It might point you in the right direction.

    Bookmark   March 12, 2012 at 11:48AM
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fahrenheit_451

sshrivastava,

Kind thanks for your offer, but it's officially out-of-commission. Miele is now working with us (though we didn't receive the Larsi treatment ;) ) to resolve this issue. I will report the final outcome. Meanwhile the clothes hamper is overflowing and I need to resort to washing some clothes to be hung out to dry over the various shower enclosures throughout our residence. A good time to look into the various built-in drying racks I've seen in Houzz for future failures.

Personally, I'm glad the dryer finally died as it was getting to be too much hoop jumping to dry clothes. Akin to rubbing one's belly and patting one's head at the same time. The T 9820 is not one of Miele's finer units.

    Bookmark   March 13, 2012 at 11:25AM
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Sandy16

Please do update and let everyone know the outcome. Given the repair history and age I'm hoping Miele will offer a fair remedy. I am sad for you.

    Bookmark   March 13, 2012 at 11:55AM
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livebetter

I hope Miele takes the opportunity to let their customer service shine! So at the very least you can appreciate the fine service you've bought into (if longevity hasn't been the strong point).

It would be wise of them to stand behind their product and leave you happy (as you can be).

I have to say, I know several people who have had Miele machines for several years and none of them have had an issue.

I can tell you that I've had mine for over a year and (minus one small clip in the detergent drawer that needed to be swapped out) I've had no issues (yet). I really like my machines.

It's moments like this that I'm thankful for my 10 year warranty (which I received for free). I would have been incredibly disappointed to have your kind of issues in such a short time.

Good luck - please keep us posted on the outcome.

    Bookmark   March 13, 2012 at 2:24PM
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ezinternet

Hi fahrenheit_451 - any update, a year later, on the fault and resolution for your T9820 dryer? Much appreciated. Mine just displayed this error.

    Bookmark   April 27, 2014 at 4:25PM
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fahrenheit_451

@ezinternet,

I never found out what the issue was with our T 9820 as Miele simply bestowed us a new T 9822. This was likely owed to them ending this series and they already knew I was keen on follow-up and follow-through (read: they were sick of me).

The T 9822 has worked without fault. The was an issue one time where odor of something burning was emanating from the dryer. I quickly stopped it, pulled the top and found that a piece of sound deadening matt glued under the top had lost its hold and was being abraded by the drum belt. Solution: I completed removed the sound deadening piece. I also had to do the door hinge modification as it started to sag.

Sorry I am of no help and good luck with finding a solution. Miele is probably your best bet for a resolution, but I doubt there is any T 9822 inventory to be found so fixing your T 9820 might be the only remedy.

    Bookmark   April 28, 2014 at 5:02PM
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Robakins

I've just had the same issue with my T9820. I have a service call for Jan 6/2015. I've already replaced the vent drum and the belt. I finally had it running for about a month and all of a sudden, I was surprised to see "check filter/vent" error message. The dryer won't engage. I replaced the entire Vent after taking it apart looking for some sort of blockage. I vacuumed all of the inside of the vent (where i could reach). The service call is $199.00 for just someone to come out to look at it. I will post the outcome. I wil make sure that I'm at home and I will watch and ask questions.

The service call is $

    Bookmark   December 29, 2014 at 9:08AM
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joannao

Yep. Mine just died, too. Only 7 years old, constant service calls, belt replaced at least 3 times (2 years ago being the last time), shrank clothing all the time and, frighteningly, melted a brand new comforter. I am done wasting money on this thing that didn't work properly 1 month into owning it. Shame on Miele for producing such a piece of junk. And a dangerous piece of junk at that! They should recall and replace them for everyone. Then again, I don't know if I'd ever trust another Miele product after this horrible experience.

    Bookmark   January 15, 2015 at 11:42PM
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