My experience with a Whirlpool washer
I purchased a new Whirlpool Cabrio washer in October of 2011. It is now less than 1 ÃÂ½ years old and it has started to make a pronounced rubbing noise when it operates. I scheduled a service call on the Whirlpool website and they sent out a repair person next day. When the Ã¢ÂÂtechnicianÃ¢ÂÂ arrived he commented that he also had a Cabrio washer, although his was a higher end model. He listened to the noise and said he had never before heard one make that sound. He attempted to remove the tub, using a special tool, but was unable to get it to release. He said he had never had this happen and his only alternative was to drill it out which would render the machine unusable if I decided not to have it repaired. He also said he might not have the parts on the truck to fix it. And it was likely that doing this would result in a repair cost that was going to be more than the original price of the washer. I told him not to drill out the tub and he packed up and left, after collecting his $72 service call fee.
I called Whirlpool service center and related that I was dissatisfied on several levels. First, that a washer that was less than 1 ÃÂ½ years old had what appeared to be such a serious issue. Second, that the technician was unable to even tell me what was wrong without disabling my machine. And finally, that I was charged for a service call which left me with only the options of not getting the washer repaired or agreeing to an open ended repair cost which could end up being more then just going out and getting a new washer. The only response Whirlpool service had was that I should try another repair company. When I said that it was their repair service that I had the issue with, they quickly stated that they outsource the repairs and were not responsible and that they were sorry. And they thanked me for calling Whirlpool!
To sum up, I might have to try another repair company or I will just run the machine until it dies. When that happens, I will go out and buy another brand and will certainly never purchase any Whirlpool manufactured products again. Sorry Whirlpool, poor quality and poor service do not make for repeat business. I do hope this helps some of you when you're evaluating which brand to purchase.