Very Disappointed With Carrier Customer Relations
I recently had a Carrier 59TN6 furnace, Carrier 24ANB7 3 ton AC and Carrier SYSTXCCITN01-A Infinity Control thermostat installed. I must say that I'm very impressed with the installer's knowledge, work ethic, honesty, politeness, willingness to address all my concerns and questions and the quality and neatness of the installation. I am also impressed with the quality of Carrier products.
My concerns are as follows:
My Carrier installer registered my products. I would like to receive emails from Carrier but am not able to do so from within Carrier's webpages since my installer opted out of them for me, which I did not request. . I also want to create a login account with Carrier for the purpose of downloading any newly released software for my Infinity Control thermostat but have been informed by Carrier that this is not possible, that the registration done by the installer is for warranty purposes only and since my Carrier system has already been registered there's nothing I can do. Since my system is only four days old I would like to research whether or not I can exchange my standard Infinity Control for a wireless Infinity Control (at additional expense to me, of course, which I expect and agree with) I did not know the wireless model existed prior to or during the installation process. If I can afford to pay cash for the Carrier Infinity system I can surely afford the wireless Infinity Control. I travel to Asia every year for several months at a time and would like to have the option of controlling my system online while away from home. Does anyone know the cost of the wireless thermostat, model number SYSTXCCITW01-A?
Again, I am very impressed with the Carrier installer and Carrier Infinity products but I am extremely disappointed with Carrier's desire to distance itself from its customers, making it next to impossible to contact the company or determine the prices of their products. I did receive an email response from Carrier addressing my login, email opt-in and software update questions, the email stating basically "Thank you for choosing Carrier. The registration of your products is for warranty purposes only. If you have any questions concerning your Carrier products please contact your local dealer". If I had known the lengths Carrier goes to for the purpose of distancing itself from its customers and their concerns I would have selected another brand of AC and furnace. If I had money to burn I would remove this Carrier system and sell it online, replacing it with a model from a company that cares about its customers.
I'm not frustrated. I'm not aggravated. I'm not vindictive. I'm simply very, very disappointed with Carrier's non-caring attitude as it applies to the company's customers.