Advice Needed! What to do with overbilling?
Hello everyone! I've been struggling with this dilemma for two days and need some advice. In December, I had our oak cabinets professionally painted white. Prior to painting them, I had new hinges installed. Before choosing a painting company, I had two estimates. The first painter wanted me to have to carpenter rehang all of the doors before he painted. He said he'd rather take them down than have to worry about hanging them correctly. The second company said that they would take the doors to be sprayed when the carpenter was done and not to put them back up because it didn't make sense to hang them, just to take them down the next day and it was easier for them. I decided to go with the second company as they had just completed my husband's coworker's kitchen. The owner of the company also sold me on the care that they put into every kitchen and detailed all of the labor involved (including rehanging the doors). I am thrilled with the results. I have no complaints whatsoever with the work that they did.
I received their bill two days ago. On the invoice, there is the amount that he quoted, plus extra chanrges of painting the ceiling (I'm fine with that), $190 to fill the holes whre the previous hinges were drilled (he wanted to dowel them in case the new hinges needed to be screwed into the same area) and $720 to rehang the cabinets. I was not expecting the $910 since I was told that everything was included in my quote.
I spoke with the owner yesterday, exspressing my concerns that they did not tell me that they would be billing me the additional amount to rehang the cabinets. He came to our house twice, once to quote and a second time to pick up the doors on the first day. At first he was concerned that the carpenter had not rehung the doors but I told him that when he quoted me I was told not to have the carpenter rehang them. He then said that he had a guy who used to do cabinetry and he could rehang them. He never mentioned the extra cost of $910 at either visit.
The conversation was a little heated. He told me that he went out of his way to do the best job he could.... I was clear that I was very happy with the painter and the job they did. I was just unhappy that the quote "which included everything" didn't really include hanging the doors. He charged me $45/hour to do this and said it took two men a total of 16 hours. (It didn't take that long - they were gone before I got home at 2:00 that day.) In the end, the owner said "I am not going to argue over the bill. I am too old to argue and my nerves cannot take it. Just send me a cheque for whatever you want. No hard feelings."
So how much do I send? The quoted amount? The full amount with the surpise $920 or do I split the difference? I am not someone who is trying to get out of paying. I've been waiting for this bill for a month. I want to pay him for the job and I want to do the "right" thing. I just don't know what the right thing is. I am peeved that it's higher than quoted, that he never told me about the extra charges and that he billed me for at least 6 extra hours at $45/hour. However, I am not one to not pay my bills and he made me feel extremely guilty about complaining.
I'd appreciate everyone's input. Pay it all, pay the quoted amount or split the difference. It's very silly that I am this upset about this but I want to make sure that I make the right decision. I don't want to shortchange him but I also don't want to be overbilled and $720 to hang cabinet doors seems incredibly high.
Thanks in advance to everyone who responds and takes the time to read this long winded post. :)