Don't Do LG Topload Washer Recall Unless You Want Wet Clothes
I had the LG topload washer recall done a few weeks ago and now my washer does not spin at 1100rpms. When I select the Extra High spin speed it spins a little faster than a gentle spin speed. Clothes are very heavy with water due to slow spin speed. Unacceptable especially after spinning for 20 minutes.
I was told by Brandon (customer service supervisor) that this normal because the new control board software does not allow the washer to spin at such high speeds due to recent explosions, and he was "sorry" because there is nothing he could do. I stated to him that this is not the consumers' fault. I purchased this washer because it is an H.E. washer. It is supposed to save water and energy. My clothes take over an hour to dry now because of all this damn water not spun out of them.
I spoke to someone in another department and he is sending an in-house specialist on Monday to inspect my washer. LG was courteous enough to give me an extended warranty for this problem only. My washer was working fine until this recall work was done.