Miele w4842 detergent tray slipping out
I've been lurking around for a month or two now collecting intel on washers and ended up buying a Miele w4842. Thanks to forum members for providing great information.
I wanted to give back and hopefully save new owners some grief. Took delivery of my washer on 2/10/2012 and immediately noticed the detergent tray popping out during the wash cycle. I even tried to push it in mid cycle and it would continue to creep out. My wife tried to tape it in and it wouldn't hold. Most of the time it was a non issue but twice water leaked out. Needless to say after spending this much on the best washer out there I was a little disgruntled.
Called miele cs on 2/13/2012 and they said someone would be calling back within 24 hours. They local service rep called back in 26 hours and said the first available appointment was 2/28/2012. Kind of a long wait on a brand new machine.
The service rep came today and initially loosened a spring on a door on the back of the detergent tray. They inquired whether we only used powder detergent, which we do, and proceeded to remove the door. It easily clips on and off and is not necessary for powder. The rep said it is actually better for the machine without the door if using powder. Washed several loads and the drawer stays in.
We just came off of a whirlpool duet FL which died on us in just over 2 years. Laundry seems to come out of the miele cleaner than the wp. Other than the small and resolvable issue this seems like a great machine.