*warning* ... whirlpool's extended warranty scam
We had a problem with our 2005 FL Whirlpool washer (GHW9100LW2) banging on the spin cycle. We called Whirlpool about options, and they recommended their "Repair Plus One" service contract, touting is as effectively a flat rate repair plan for the washer at $316. We bit. It was a complete scam, and we are shocked that Whirlpool endorses this tactic.
Coordinated through the Repair Plus One plan, an A&E repairman showed up, examined our machine and spent a lot of time on the phone with a plan representative. He then told us that the plan decided to terminate my policy and cut me a check for $282.15 - that the repairs exceeded the worth of the machine. I was not asked about this - the service technician and plan adjuster simply cancelled my policy and I was informed of that decision by the technician.
It was by searching here on GardenWeb for other options in replacement machines that I discovered several parts of this washer are still covered, including the inner and outer tubs, the most expensive part of the repair. When I called Whirlpool about this, they agreed and told me to contact the insurance company that handled the plan. When I did, they told me the technician and adjuster already knew about that manufacturers coverage and calculated that into the final estimate for repairs. They told me to call A&E and arrange the repair.
The final repair estimate, including parts and labor for non-manufacture warranty work, came to $293.62, only $11.43 more than the amount the plan would compensate me for.
When I called A&E about this, asking them to go ahead with the repairs anyways, they told me I would have to start all over again with a new service appointment. I told them they already did that and knew about both my manufacturer and extended warranty coverages. A&E told me they also needed an authorization number from Whirlpool for the covered parts, and that they (for some reason) could not call Whirlpool for that information, and that I was not authorized to ask for it - essentially telling me that the authorization information form Whirlpool was unobtainable. This from a contracted and authorized Whirlpool repair facility that Whirlpool itself set me up with. What a scam.
So I came within $11.43 of getting the machine repaired, but instead I am asked to pay for an entirely separate service appointment and get an entirely new estimate. When I asked A&E if I could get the parts from Whirlpool and call them to do the repairs, she would no longer guarantee the $293 repair even if I paid for a new service appointment, saying, "I would hate to see you get stuck with a higher estimate."
So Whirlpool has taken care of itself, A&E will make sure it gets to charge another service call, the extended warranty service bailed for $11 when they actually had a chance to provide a service, and a dedicated Whirlpool customer is left in the cold after investing in a recommended repair program.
I highly recommend AVOIDING any extended service plans obliged by Federal Warranty Service Corporation, United Service Protection, Sureway, and Assurant Service Protection.
We have purchased Whirlpool appliances for over 20 years. Our next purchase will NOT be Whirlpool.