Problems??? with my new HVAC system.
We bit the bullet and purchased a Carrier Infinity system. However, we've had nothing but issues with it since installation.
Here's my question: How fast should an air conditioner cool a house?
We live in Michigan and we generally run the air conditioner as needed from May-June and August-September. For the past five years, we've ran the unit everyday in July.
We turned on the air conditioning unit for the first time about a month ago. It was about 89 degrees outside; The main level cooled in a few hours and the second floor never cooled. Of course, I called for service.
When the HVAC company came out to take a look they discovered that the heating and air were running backwards - the low stage was kicking out high and the high stage was kicking out low. After changing what the technician referred to as "the module," "the motor," "the board," and "the infinity controller." (which sounds like the whole furnace to me) he stated that the unit was working correctly.
Fast forward to this past Saturday - The weather was 89 degrees and we turned on the AC around 6:00pm. The house cooled on average 1 degree per hour. At that rate the house really didn't get cool until the middle of the night when temperatures are low anyway.
The olde AC cooled the house within 2 hours. The technician explained that the newer units don't cool as fast.
Can someone help? Do I have an issue?