Mecahnic messed up...how to rectify?
DH ordered a new engine for my truck and he had a shop install the engine so that the warranty would be valid. He picked this shop based on a recommendation of someone, and it was $300 less than most of the competitors. I wasn't happy about that as I wanted to go to our regular mechanic (who was higher than most, but trusted).
We had trouble with them getting the work done...excuse after excuse, but I kept my mouth shut as DH admitted he was wrong choosing that shop just to save a few bucks. But we finally got the call it was done. We went to pick it up just before they closed, the owner was not in, but one of his mechanics was there. I asked for the paperwork but he couldn't find it....I tell you, I was just getting madder and madder, but I was relieved to have my truck done. It purred like a kitten.
Well, I left and I had to go over a traintrack, so I thought the jerking I felt was that. Ummm, no...it was the transmission. It would jerk hard as it went from 1st to 2nd (automatic trans). I also noticed it jerked from park to reverse and reverse to drive. I mentioned it to DH who said it was probably a linkage adjustment, easy fix...but I still wanted it checked out anyway. DH called that shop and told them and got a run around.
Meanwhile, i took it to a trusted transmission shop and we discovered that I may now have to have the entire transmission redone! I am LIVID. I had it rebuilt 3 years ago...it's in great shape and had no problems before we took it in to get the motor done. The trusted shop explained that a drum was broken-most likely due to the incompetant work done by the first shop. If they forced the engine to line up, and used the wrong bolts, it would crack that drum. They would have known there was a problem had they test drove the truck.
Anyway, LONG story...I have my truck at the trusted shop being checked out and this will probably cost another $2-$2.500 to get resolved. I am no longer mad at DH, as he knows he's already in the dog house from picking them in the first place (and he paid for everything). BUT I am mad because he used his debit card to pay the mechanic instead of his Visa. So now we have a dispute at the bank on the charge.
I am pretty sure we'll have to go to small claims, so we're documenting everything. DH just went to the shop since they're not returning our calls-no one there, naturally. I think they should pay for the transmission repairs since THEY are responsible for breaking the part. Even if we wanted to bring it back to them for fixing it (which we wouldn't!) they won't answer our calls.
Do you think we are right for asking them to pay the transmission shop? We're trying to stop the payment for the engine installation until this gets squared away. We're willing to pay for the installation...just not the transmission. What do you think would be fair?