York Heat Pump with Faulty Programming

Curt312March 1, 2012

Is there a way to contact York tech support directly. Currently, my hp will switch between hp and fossil fuel every 15 minutes during morning warm up (these are not defrost cycles). The local installer tells me that once the fossil fuel is energized, the programming should not allow the fossil fuel to shut down before it has satisfied the thermostat. The installer replaced the controller board it still demonstrates the same switching problem (new board was same rev level as old board, probably means same program on the controller chip). The installer can't reprogram a York hp and York doesn't talk to customers. I know this hp is not meeting there advertised efficiency or cost savings (for which I got a federal rebate because of advertised efficiency).

I'd like to talk to somebody at York that can get this thing fixed.

There's probably a whole lot of people out there that don't even know this is happening with their hp.

Any suggestions would be appreciated

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I think its your thermostat/controller thats making this happen and not your hp thats causing the problem.

I've heard of these fossil fuel kits. A better way to control a hp and gas furnace is to have a thermostat that is meant to hanle the switching between the hp and furance and can control the 2 easily. Mine is a honeywell focus pro with an outside t-stat. I can program when to run hp and when to run furnace based on outside temp. I can program how long to allow running in heatpump mode before going back to furnace.

I have a luxaire (same as York). Its worked like clockwork for 2.5 years now and is very efficient and quiet.

    Bookmark   March 1, 2012 at 1:08PM
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