Build Direct Nightmare
I purchased Vanier Cosmopolitan Santos Mahagonay engineered hardwood flooring from Build Direct in August 2011. Please do not make the same mistake. About a week after most of the flooring was installed, began to get cracks and delamination. This process has continued with many many cracks and multiple multiple delaminations. They sent an inspector after weeks of begging them to send one. There inspector took 35 minutes, did not even look at the entire downstairs flooring, nor did he even look at the unused wood also having cracks and delamination occuring. The inspectors report really did not give any specific cause for the problems, but build direct blamed installer nonethe less. I hired an independent inspector who did a 3 1/2hour inspection and provided a documented opinion stating that delamination and checking were a manufacturing issue. Build Direct has offered to sell me DIFFERENT flooring at a discounted price (gee I wonder why). That would mean I would have to pay an extra 25K or so to rip up the current crappy delaminated cracked flooring, reprepare the floor, buy new flooring, and then reinstall new flooring. I am currently disputing the credit card charge.
Please do not make the same mistake I did, and do not buy from them. They are based in Canada making it difficult to successfully sue them, and their products are from China which makes quality a question.