Handscraped hardwood being installed with gaps!
Our GC has a subcontractor who is installing our handscraped 3/4" thickness hardwood floors (4,3/4" wide planks) and we are noticing gaps. This is concerning as we paid for a professional installation and I think that the installer should be able to adjust the planks so that there is no gapping. I saw several issues during the installation process like, none of the boxes were opened for acclimation - they were opened one at a time while the floor is installed and they made some minor attempt to match boards for good fit but only as long as the boards were within the same box (we ordered almost 70 boxes, 1500 sf of boards!).
How big of a problem is gapping in NEW INSTALLATION. How difficult would it be for them to take up the floor and redo it without damaging the boards? We pointed out several unacceptable gaps and they blamed the quality of the boards but at the same time, none of the other boxes were opened so they didn't make a good enough effort, IMO.
The gaps are not huge but they are noticeable and in a new installation, I expect no gapping. Yes, I understand these are handscraped floors with imperfections but they are straight and should fit together flush. The gaps are big enough for grains of rice to fall in and get stuck in -- and we paid a lot of money for the floors and their installation.
They are not yet done with the install but it is so infuriating because it seems like they have ignored our complaint and decided to continue with the installation as if we are idiots. Maybe we are but I don't think so.