Is Mediocrity the new Normal?
Or was it always that way and I just hadn't noticed?
I've bumped into a couple of examples recently that made me wonder about this, which has me thinking. It's probably less about mediocrity, and more about poor service/attitude/job performance that has become defined as mediocre because it's so prevalent. For example...the office manager at my doctor's office (whom shall always be thought of as ''paperwork girl'') held me hostage at my last appointment for an hour, until I filled out a different form with my name and address In TRIPLICATE with information that had not changed and was already in the file! Never mind that I was in pain that was making me go blind...Then, when I suggested that I sign and date the old information, she told me no, she was ''updating'' the file which was a policy of their office, and filling out the form wasn't her job! That one p**sed me off so much I wanted to spit nails. (Pain will make a person see many colors!) I called her back later and told her I had done many jobs including hers, and Never in any instance was it Ever appropriate to say to anyone, ''It's Not My Job.'' I had a few choice words for her and her attitude like pedantic, insidious, passive aggressive, lazy, and non-professional. (I'm sure she would have had to look some of them up! Oh, no...that's assuming that she would care. I forgot about whom I was speaking.)
I had to go in there yesterday, and was surprised my office visit was going as well as it had until I went in for blood work and was chastised for not sitting straight in a chair with my 5 foot frame, intended for someone 6 feet tall. "No one else has a problem with it.'' I am amazed by this attitude. After many similar experiences, it seems to me there's a certain toxic infestation with the people in this particular office, which has grown so bad that I've decided it's time to make a change. Sadly, I like my doctor, but having to deal with the people in the office isn't worth it to me any longer.
I ask you...does it seem that what used to be considered ''poor'' is now ''mediocre'' and the new normal?