Kitcheaid - rust on the fridge door after 2 month

catalinnJune 21, 2014

I bought a full range of kitchen appliances for my kitchen: fridge, dishwasher, range, microwave, hood - and the fridge door shows rust - fine lines from top to bottom - I think this can not be considered cosmetic issue- I think has to do with KItcheaid using cheap materials and advertising them as high quality appliances - they should be ashamed and recall the whole batch of fridges - I will not clean the rust every week or month or even year - it,s stainless steel and should not rust period - I send them messages and I!m waiting for an answer but the only way to get something seems to be through court -anybody try to take them to court?

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Oh, Catalinn, that's awful! I have a noisy Kitchenaid induction cooktop, so I agree, KA isn't what it used to be. You asked if anyone took them to court. I'm pretty sure there is (was) a class-action suit in Canada about the self-cleaning feature on the KA ovens causing the electronics to fry. But yes, the customer service is often not very good.

To be fair, when I called to ask if my cooktop was supposed to click, the young woman on the phone went to a lot of time and trouble, even talking to a field person, to determine that unfortunately, yes, that was the normal operation. But that was when the product was new, so they didn't have a script yet. I bet yours isn't the first SS appliance that has rusted.

In my experience, the best results always come from contacting the President or CEO of a company. It may take some digging, but you should be able to find contact information for the corporate officers. That should get some action! Good luck!

    Bookmark   July 6, 2014 at 11:58AM
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