New hardwood floors are horrible - rough, dust specks,etc.
I could really use some advice here. Our contractor just had our new red oak floors installed. The guys did the top coat finish on Wed and Thurs - a water based finish (Duraseal?). I stopped by on Friday but the floor was still tacky and the fumes were still really bad, so I didn't go in.First red flag - glossy finish. Not the satin we wanted. The contractor first said it's still wet, but then added the third coat would be satin for sure.(!)
Today I went by and there is DUST and specks embedded in the finish everywhere. Even some hairs as well. Not surprising, since there is an inch of dust absolutely everywhere in the house besides the floor. For example, the fireplace hearth, next to the wood floor, has a ton of dust on it. Every baseboard, all the rooms that are getting carpeting, every windowsill are coated with dust.
And, to top it off, the floors feel ROUGH, not just where the specks are, but pretty rough everywhere.
1.) Did they just not sand enough before the finish?
2) Is it possible to refinish the floors without vacuuming up every speck of dust?
3) Can you put 1 coat of satin finish over 2 coats of glossy and get the satin look?
4) WHAT DO I DO?? - the floors look like crap, feel like crap, and I am completely depressed.
Please give me some advice! What is a reasonable expectation from here to get this fixed?