Harman's poor customer service

nbdartistFebruary 16, 2012

We have been stove dealers for 29 years and do a good sized business. We work with many fine stove manufacturer's and the only one that does not communicate with their customers or dealers is Harman. Every negative comment I read about them rings of total honesty in my book. We were dealers and part dealers and I have many horror stories. We have chose not to deal with them in any way shape or form which is too bad because they do not get any decent service in this area according to my customers!

Thank you for reporting this comment. Undo

It is true Harman does not have the best or has not in the past shined very brightly on the customer service side. I have to give them credit that they have some pretty good products but if you have issues you might as well have purchased an Englander cause it might very well be you working on it.

Englander has tremendous customer service that pretty much blows any other manufacturer out of the water.

This is a good subject for the fireplace forum here or hearth.com.

    Bookmark   February 16, 2012 at 11:08PM
Sign Up to comment
More Discussions
No Fully Trained Mini Split Installers
Reading threads about mini split heat pumps I got curious...
Does Air Duct Cleaning really help?
We live in a 40 year old home with a forced air gas...
1 vs. 2 stage cooling? 80% vs. 95% furnace?
I'm in SoCal near L.A. (zip 91354). Two story house...
M. A.
Central Air OR Mini-Split
Hello everyone, We bought our house 2 years ago (1938...
What's your average gas heating bill in Winter?
I just bought a house in Richmond, VA. Just called...
Sponsored Products
Shun Premier Paring Knife
$119.95 | FRONTGATE
PlayStar Spiral Tube Slide - 5 ft. - PS 8821
$592.99 | Hayneedle
Elk Lighting Taking Flight Bookends - 93-9259
$66.00 | Hayneedle
Round Fishbowl Ceramic 6 Pocket Strawberry Jar Planter - 8718-4001
$129.99 | Hayneedle
Prince Lionheart washPOD - 7303
$34.99 | Hayneedle
Large Chrome Overhead One-function Square Ceiling Mounted Shower Head
Hudson Reed
Cambridge Silversmith Braylen 63-piece Flatware Set
Linon Capri Area Rug - Black / Red - 4.25 x 7.25 ft. - RUG-BC7657
$45.00 | Hayneedle
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™