Menards and Vinyl Lock floor problem-$4000 plus

courtneymurtaughOctober 24, 2010

It has been an on going nightmare for more than a year.

The product was purchased from Menard's in Long Grove.

It was been installed by professional installers both times and both times failed.

It has a "LifeTime Warranty" for residential use. Not so, it seems.

First time it failed (25% seam defects)we were able to get a product exchange but had to pay for removal and replacement labor.

We used a specific installer recommended by the manufacturer.

Second install failed worst than first install(>40% seam defects).

Second time it failed and we have been ignored by both Menard's and Vinyl Lock.

We have extensive records.

Both installers are available for interviews and are candid in their comments.

Both worked extensively with Vinyl Lock personnel to insure correct installation.

The material defects and conditions have been reviewed by a local high end general contractor and the head of an internationally respected interior design institution.

We have a made a video of the ongoing product defect issue, and have a large photo file.

I have included the link to the 27MB video.

It is available at:

Any other problems like this one out there?


Here is a link that might be useful: Floor edited-1

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I am looking for a website for Vinyl Lock Flooring. I want to see the below grade facts regarding it....I have looked at the video. it is impressive but does not answer many questions. I have seen a bunch in my years of experience of a flooring store. I need to find the website for the product so that can get a grasp on it and tell you what may or may not be the next best move for you in my opinion. Thanks

    Bookmark   October 24, 2010 at 7:22PM
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