I had my Karastan rugs steam cleaned and now they're limp
The carpet cleaners were here so I had them steam clean my two area rugs and my throw rugs as well, all of them Oriental/wool. They use clear water, heated, no chemicals or soap.
It was the first cleaning for the two Karastans (purchased at Tuesday Morning a few years ago). I've had other oriental rugs cleaned like this in the past, no problem. Also my throw oriental wool rugs did fine.
But the two Karastans are now more like blankets on the floor -- no stiffness or body to them at all. You sit on the sofa, put your feet on the rug and it bunches up. I'm so bummed about this!!
Any ideas why this happened and what I can do to get them back to normal?