Cork flooring surface came off with tape!
We just recently installed CorkArt cork panel flooring in our basement. Looks and feels great. About a week ago, the installers put down some cardboard - to protect the floor while the other trades were in/out - and taped it down with painters tape.
I went to go remove the cardboard/tape yesterday and, to my surprise, the tape took off pieces of the top layer of the flooring!! This was a surprise for a couple of reasons, namely: (1) why on earth would painters tape take off the flooring's finish layer, and (2) the flooring guy told me that the colour goes right through, so if there was ever any damage there would not be any discoloured areas -- well, there is. The tape couldn't have taken off more than 1mm, yet that area is quite a bit lighter than the flooring surface.
We're waiting to hear back from our installer, but has anyone experienced this before? What types of remedies should I be expecting, and what would be the preferable course of action?
Thanks in advance for any advice you can provide.