We are having major problems with the manufacturing of Mohawk SmartStrand. I was wondering if anyone else is having similar problems.
We ordered our carpet on April 30, 2009. At that time, we were told that our carpet would be made the first week of May. Well, 2 months later, we are STILL waiting for the carpet to be made. We are now told that the manufacturing date has been delayed another 2 weeks.
Our house is a mess and totally torn apart while we wait for this carpet. It is ridiculous! Is anyone else having similar problems? We were really excited about this carpet, but Mohawk has just been absolutely horrible to deal with. We are pretty patient people, but I feel that this delay is unacceptable. We have even tried to get other colors and styles, but they have told us that nothing is being made. For the past 2 months, Mohawk has been telling us that our order is being expedited.
We are planning on carpeting our entire house, so we have a really big order. I think that we are going to try to get our deposit back from our sales rep and try another manufacturer.
Buyers beware! Mohawk has a huge delay on the manufacturing of Smartstrand. Be prepared to wait 2+ months for your carept.