furniture that was delivered is damaged
I just had a bedroom set delivered. The dresser that was delivered had damage to the top. It looks like two gouges about 1/2 inch long and they are about as wide as a fingertip that have gone thru the finish into the wood. It looks like the furniture company may have used a crayon to cover it up but you can still tell it is there. The delivery person noted it on the invoice and is sending a service rep. Do you think I am entitled to a replacement or should I expect more of the crayon. The chips are not huge but they are there and I think if they try to use the crayon again well the result will be the same and the crayon cover up is not a permanent fix. I think to fix it right the would have to refinish the whole top.
What is the normal procedure to expect. I personally feel I paid $1900 for it and was thinking I was getting a perfect piece so that is what I want. I don't want a cover up fix that looks... well like a coverup gouge especially paying full price for it. Is this unreasonable or am I being unrealistic? I almost forgot the furniture company's own people delivered the set not a third party shipping company.