Problems with new sofa...uncomfortable and cushions too soft
I recently received delivery of my new sofa which I paid over $3,000 for (a huge sum of money for me). The manufacturer is very well-known and established and makes high-quality furniture in the USA. Before I made this purchase, I sat in a lot of the sofas in the showroom, and I decided to buy this sofa because it is attractive and comfortable - I actually spent a good deal of time sitting in this sofa to make sure it fit my body. This sofa comes standard with spring-down cushions (the showroom model has the SD cushions)...I was concerned about SD cushions, but the sales person assured me that the SD cushions would not feel softer than their standard cushions, that the SD cushions would be very supportive, and that the SD cushions would hold their shape very well and not compress.
Right when I sat on the newly delivered sofa, I noticed that it felt different than the one on the showroom floor, that the showroom model seemed much more supportive and comfortable. On my sofa, I am sinking into the seat cushion quite a bit, and this is not comfortable and is giving me lower back pain. Plus, when I sit upright with good posture, my feet do not touch the floor and the cushions press hard into the backs of my knees, yet the showroom model fit me just fine with my feet touching the floor. Within only five days in my home, the seat cushion I spent the most time sitting on is now compressed by 2" more than the other two seat cushions, and when I am sitting on it, it compresses to about 3" where most of my weight is. I guess it's a good thing that the other two cushions were barely sat on so a comparison can be made between the flattened seat cushion and the cushions that still have their shape. Even though I fluffed the compressed cushion, it still went right back to being compressed when sat on. The cushion does not look a week old - it looks years old. By the way, I only weigh in the 130's, yet my butt sinks into the cushions a lot.
I expressed my concerns to the sales person a few times prior to the purchase about spring-down cushions feeling too soft, unsupportive and compressing, but the sales person assured me that the cushions would not have these problems. I don't have this in writing from the sales person, but I had someone with me when the words were spoken.
How can a sofa fit my body and feel comfortable in the store, yet the one made for me is is too deep and quite uncomfortable? I'm upset that I paid over $3,000 for a sofa that I can't sit on for long without lower back pain.
It's weird because my former sofa only cost about $600 and lasted me 10 years. The foam cushions never sagged and were supportive and comfy. It was not 8-way hand-tied or anywhere near the quality of this sofa, but it was comfy for 10 years. The only reason I got rid of it was because the fabric was showing wear.
The company is going to set up an appointment for a repair person to come to my house to look at the sofa, and I have no idea what the outcome will be...just hoping for a remedy since I cannot afford to buy a new sofa again, and I can hardly bear to sit in the one I have. If they give me new cushion cores made of foam (not spring-down), my feet still won't completely be flat on the floor...you might say to put a pillow behind my back, but I hate the feeling of a pillow.
Thanks for reading this and for any comments.