Ashley Sucks

SteamingbadNovember 4, 2012

I bought 2 full size couches for the deal at 268 each plus the delivery and warranty for a total of 812. After the bad delivery, which the the guys had a very had time and almost ripped the couches. My gf and I were having backs pain while sitting or laying on them for long periods of time. I tried to return them after 7 days. I was told to go through the warranty company. They told me I was stuck with them due not returning them in 7 days and they couldn't make couches which are comfortable for everyone. I had a choice to exchange the couches and pay a additional 450 for couches that were not what I was looking for. I had to cut a piece of plywood to put in each couch to prevent the rear of the couch from sagging. Made a big difference but doing this with 2 couches that are 2 weeks old.... REALLY..... I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN. HOPE THIS KEEPS U FROM BUYING JUNK.

Thank you for reporting this comment. Undo

Steamingbad I would go back to the store and ask them for a store credit towards another purchase. They would be more likely to do this than a refund. Quite frankly your not going to get much of a sofa for $268. I think at a minimum to get something decent you are going to be in the $599 area for a sofa with a plywood frame and no sag springs. When you go back to the store and look at other sofas take off the cushion and see how the springs are with the cushions off. As far as them telling you to contact the warranty this is not something a warranty company like Guardsmen or Guardian would cover. They cover accidental damage and they might cover frame and springs. I suspect the springs are not broken just lower quality springs and lower quality cushions. You could even contact Ashley. You might be better off buying one better quality sofa at lets say $1000 than two sofas such as the ones you purchased.

    Bookmark   November 4, 2012 at 12:19PM
Thank you for reporting this comment. Undo

Hi Freethinker, no offense, but it doesn't seem like very helpful advice to suggest spending four times as much money on a couch just to make sure the company you're buying from treats you with respect. Steamingbad already paid nearly $1,000 for delivery and warranty on the couch, and then had to spend even more money when it didn't work out. It seems to me that the issue here isn't even that the couch wasn't the most amazing couch in the world; it's the way Ashley Furniture reacted when he realized the couch wasn't what he was looking for. I for one appreciate this's always good to know when a company isn't treating their clients with respect.

    Bookmark   November 8, 2012 at 12:21PM
Thank you for reporting this comment. Undo

Cathy good point.

I understand that if a person pays $268 for a sofa or $2680 for a sofa it's probably a lot of hard earned money for that person.

And the manufacturer and the store should have responded to the problem with the sofa.

My only point was, that as a buyer it's difficult in today's marketplace to find a good quality product in that price range from a buyers persepctive which is true with anything you buy.

The consumer today is looking for good value at a good price, whatever price range they are in.

    Bookmark   November 8, 2012 at 6:31PM
Thank you for reporting this comment. Undo

Sure, the manufacturer and the store should have responded to the problem with the sofa.I think that sometimes Ashley is really unprofessional. And it is not just your and my opinion, guys. Just have a look.
If you would like quality and reliable company, it is definitely better to turn to another one. And I would recommend to look online reviews and complaints beforehand

    Bookmark   November 17, 2012 at 4:37AM
Sign Up to comment
More Discussions
Quality Patio Furniture Manufacturer/Type Recommendations
Building new home with outdoor living/patio area. ...
Karen Redding
Leathercraft recliner, electric vs manual?
Any opinions, or recommendations? Thanks
How to add under bed storage?
I love our bed, especially the headboard. Sadly our...
Slats or Boxspring?
Like the title says: Slats or Boxspring to support...
how to buy high end furniture online and save?
Is there a guide to buying highend furniture online? I...
Sponsored Products
Signature Designs by Ashley 'Brookfield' Dark Rustic Round End Table
Laura Ashley Black Nickel Table Lamps: Hackett Complete Task Lamp Black Nickel T
Home Depot
Laura Ashley Lamp Shades Classic 20 in. Cream Barrel Shade Beige/Bisque SFB620
$54.00 | Home Depot
Laura Ashley Carla 13.5 in. Floral Barrel Shade SLB35113
$46.50 | Home Depot
Signature Design by Ashley Plentywood Round Dining Table
Laura Ashley Prescot Cotton 4-piece Comforter Set
Laura Ashley Cottonwood Ivory Flannel Sheet Set - 201594
$35.99 | Hayneedle
InnerSpace 8 in. Luxury Cool Gel Memory Foam Mattress - Quilted One Side Multico
$499.99 | Hayneedle
© 2015 Houzz Inc. Houzz® The new way to design your home™