I need your advice. I recently ordered a new chair and sofa. The upholstery I selected for the sofa is subtle walnut brown herringbone pattern; the chair (in the picture) in subtle multi-colored pattern that nicely complements the sofa. The first thing I noticed is that the upholstery on the kick panel was not laid straight and is off by close to a quarter of an inch. Then, what surprised me the most was the way the upholstery was laid on the side of the chair. The rows drop off the bottom of the chair. It makes this chair look cheap let alone unattractive.
I contacted the store where I purchased the chair and stated that I did not think this was an appropriate pattern for this chair or that it was not upholstered properly. The salesperson never said anything to me that it would not be a good pattern. The store claimed that the manufacturer would have told them if it was not an appropriate pattern. The manufacturers web site I learned does not recommend striped or plaid patterns for this style chair. I think this pattern has a "striped" quality to it.
I still took issue with them. They sent an upholsterer to look at the chair. They are willing to accept the chair in return (although it seems begrudgingly to sell it in their return section) and order another chair recommending in the same material as the sofa.
I trust your good judgement (I know there are a lot of pros here) and would like your opinions. Does this seem like an appropriate pattern to you or am I just being a "fussbudget."
By the way, this is a Smith Brothers of Bern chair. I love the style and the size (fits my small frame perfectly) and aside from this issue and the kick panel, the build quality is very good.