I recently purchased a Lazboy sofa- now I realize Lazyboy is not the best by far, but I only wanted a new sofa because the house is for sale, and wanted new in the living room.
About 4 months after I got the sofa, the cusions were packing down so bad, and the footrest (it is a recliner), and the footrest cusioning is also packed down- to the wood frame!!I called the store I bought it from, they came out and looked at it, and said they would take it back and order a new bottom. The sofa was gone for 3 weeks.
I got the sofa back,(December) and only used it for about 3 weeks, as I went south for the winter. I was gone until late July, came home for 1 week, then left for another month. I have used it for about 3-1/2 weeks this year. I was suspect when the same thing was happening to this bottom- it was packing just like the other was. Well, last week when I was vacuuming underit, with the footrests in the 'up' position- I saw a mark on the fram. I had forgotten that I marked the frame with my initials- just to be sure they did change the bottom. Well, THEY DID NOT!! It is the same bottom. I imagine they just 'fluffed' up the stuffing, and that is why it packed down even quicker. I have a message in to the Lazboy rep. I have heard so many horror stories about Lazboy right after I bought this sofa that I want to warn others about them. They used to be a decent mid-grade piece. Not anymore. This couch is a Wal-Mart Special- oh- is that K-Mart? I am not sure what to do- as the store was not honest. I understand there is a place where you can put your hand, so you can reach inside to fluff up the stuffing- can anybody tell me where to look, as I don't see it. Thanks