Damaged new sofas

pjs5545September 1, 2009

I recently purchased 2 sofas from Harden. The sofas have decorative legs in front. All 4 legs are damaged, gouged or cracked or poorly repaired and when you move them a stain is left on the rug. Has anyone else had similar issues? Should I expect Harden to replace?

Thanks!

Thank you for reporting this comment. Undo
laura11106

You should definitely expect the legs to be fixed. Did you buy them direct from Harden? or through a dealer? In either case whoever sold the sofas to you should fix the legs. I would suggest you take photos of the damage as quickly as possible and email them to whomever you purchased from. If the front legs are removable it will be very simple for the factory to replace them. If they are attached legs, the repair will be more difficult and time consuming, but they are still responsible. Don't be afraid to demand new legs.

    Bookmark   September 1, 2009 at 3:37PM
Thank you for reporting this comment. Undo
parma42

Harden is fairly high-end. They should certainly rectify the situation.

    Bookmark   September 1, 2009 at 7:21PM
Thank you for reporting this comment. Undo
pjs5545

Thanks for the feedback.

Yesterday I learned that Harden has agreed to send replacements for all four legs. Initially, the dealer said Harden just wanted to repair the damage. It took a few weeks but I am happy with the final outcome.

    Bookmark   September 3, 2009 at 10:01AM
Sign Up to comment
More Discussions
Upholstery Fabric Durability
I am about to purchase a Lee Industries couch and two...
3kidsonedogandus
Does Vanguard Furniture make a quality sectional
Hello. I am agonizing over finding the right sectional...
maggiewp
sectional sofa help
we're in the market for a sectional for our basement...
lmgch
Is using natural latex foam for sofa seat cushions going overboard?
I know this must seem like an odd question, but 100%...
texasgal47
Quality Outdoor Furniture Brands/Materials?
I am looking to buy an outdoor dining set, chaise loungers...
wendage2
Sponsored Products
Le Corbusier LC2 Style Sofa-Dark Grey - Cashmere Wool
IFN Modern
Wing Loveseat in Dark Gray
$799.00 | LexMod
Red & Gold Triangles Throw
$129.99 | Dot & Bo
A & L Furniture Western Red Cedar Classic Porch Rocker - 680C-UNFINISHED
$210.00 | Hayneedle
White Porch Rocker
$119.99 | zulily
Hopson Leather Loveseat - Brighton Parrot Red
Joybird Furniture
ZUO Chairs Ingonish Grey Beach Patio Chair 703529
Home Depot
Provo Full-size with Inner Spring Futon Sofa Sleeper Bed
Overstock.com
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™