BIG gaps in new hardwood floor!
We are just moving into our new home and we installed an Anderson engineered wood flooring (5" planks). We noticed that they didn't let the wood floors acclimate at all, they came on day 1 and started installing. We assumed that were acclimating at their shop as we discussed this with the flooring company, and he went on to tell us that it is important.
Anyway, we are now moving in and I am really just "seeing" the floors now, because they were just too dirty/dusty since the install date to really inspect. Even at our walk-thru yesterday, I noted that I can't really "see" the floors.
So, I am cleaning them now and see BIG gaps. There are many gaps as thick as a dime, but there are a few gaps that are as thick as a quarter, and 2 gaps - that I can take a ruler and measure! (I didn't yet) but I'd say 2 of them are at least 1/8" wide. To make it worse - they are trying to hide it and filled it with a brown soft putty - (maybe furniture wax). It is very noticeable to me.
What are my options!!?