complaint about charter one bank
I recently left Charter One BAnk because they screwed up my HELOC. Their website to pay online has only limited options and to make a long story short , because of their inadequacies, cause me to pay twice in one month..this happened not once but 2 times and they also after that, having the online statement show that 0.00 was due , went and charged me with a late fee. And this is the kicker..after going to the bank in person , closing out that HELOC, they managed to overcharge me and have owed me money for 2 months. After calling several times and not getting anywhere, I now see on my credit report that they reported me 2 months late !! Because of money they owe me ! SO NEVER bank with Charter one. I am going to blast this all over the internet so so one else has to go thru this bs. I am also complaining to the states attorney and if anyone knows what federal agency takes those complaints I would appreciate hearing from you. I am so aggravated right now I feel like suing them.