Internet Flooring Sales
If, you are going to purchase flooring products from an internet vendor, then you run the real risk of not getting much in the way of customer service should you have trouble with the product. We hear this way too often on this site, as well as from some manufacturers who say that internet sales will not come with warranty protection.
You can sometimes lower the cost of materials, even when you factor in the cost of shipping. But, you should ask yourself what are you saving in the long run? Is the lower overall cost a reasonable tradeoff for sacrificing warranty protection?
Some in our industry are of the opinion that warranties are more valuable to the manufacturer, than they are to the consumer. The argument is that the warranty is essentially a marketing tool for the maker and seller and actually 'protects' the maker and seller somewhat, because they are documents that limit what claims are acceptable regarding a product's performance.
Of course, not all purchases from a brick and mortar store absolutely come with service of sales in the future. That all depends on how reputable the firm is and how long they have been in business at a particular location. Anyone can set up business selling 'widgets' and not have any idea what the product, how it is installed or how to file a warranty claim...or even if they'd bother. However, since they are usually 'right around the corner', it is much easier for a consumer to communicate with the seller and you have a much better chance at getting a positive resolution of a complaint. And, finally, you have more of the law on your side, than you do when purchasing from an internet seller. Your local brick and mortar store may even be situated in the same town you're from, if not the same county, but probably the same state.
It's your money...purchase with caution.