Inconsistent door opener

barnaby41628March 3, 2007

Our Genie garage door opener has been acting strange lately.

Sometimes it works fine, but other times (maybe 50-60% of the time) it will go up about 18 inches and stop dead. Hit the button again and it drops back to the ground.

If you hit the button again sometimes it goes right up and sometimes it stops dead in the exact same spot again.

I don't see any obstruction in the tracks that would make it stop like that, but the fact that it's been going up and down perfectly normally other times makes me think it's not the opener itself.

We've had some freeze/thaw cycles recently, but I'm guessing that wouldn't have warped the tracks.

Any thoughts?

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Warped tracks is not the problem. Disconnect the door from the opener in the down position. Lift the door manually. Does the door feel heavy that first 18 inches? IF so the door is going to be heavy for the opener to lift, thus making the opener stop. You can cure this by flipping down the cover on the Genie and depending on the model if you are looking at it from the side with the light bulbs you should see two black knobs on the right side. If this is an excelerator, then everything will be on the bottom of the opener and I believe the force adjustments are still on the right side. One of them is your up force. Increase this slightly and see what happens. If the door seems extremely heavy to you, get a door tech out to check the spring system as you may have a broken one or need them adjusted.

    Bookmark   March 3, 2007 at 6:54PM
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The door wasn't heavy at all. I adjusted the up-force and that seems to have done the trick. It opened five times in a row with no problem. Thanks so much for your help.

Is the need for more force an indication that the motor/gears/springs may be wearing out? It worked very consistently for the first three years we lived here and suddenly began having issues a few weeks ago.

    Bookmark   March 3, 2007 at 7:29PM
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You know barnaby I don't really have an answer for that. I see that from time to time to. Customers tell me it worked great for years, I check the door balance and it is good. Some say there is a break in period for springs. I don't believe that because I don't see this problem everyday and if springs break in and make the door heavier I think I would be going around turning up forces up alot more. Usually it is do to someone adding weight to the door. Like a 2x4 across the top section to mount the opener bracket to. ( WHY PEOPLE DO THIS???????? I HAVE NO IDEA??) Other times I can't find an explanation and tweaking the up force a bit solves it.

    Bookmark   March 8, 2007 at 11:43PM
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