New porcelain tile chipping already, and darker underneath?
We just had porcelain tile with a PEI rating of 4 installed professionally. Last weekend, we had a steam cleaner from Lowe's in our house so we could steam clean our carpets. We were moving the steam cleaner, and it caught the corner of two of our tiles and chipped them both.
Honestly, it wasn't much force. I know tile can chip, but I thought a 4 PEI was supposed to be stronger than this. Also, it's porcelain, and I thought the advantage is that porcelain is the same color all the way through, so chips are not as noticeable. This tile is light beige and it looks like dark grey underneath it.
This is very disappointing. We had cheap builder grade ceramic in our house in the same area for 10 years and had one little chip because we dropped something on it.
Is this typical? I wonder if we got a bad batch of tile.