Help! Footprints on wood floor!

ladoladiMarch 24, 2011

Hi:

We recently put down strand-woven bamboo floors in our whole house. The stain is walnut and the finish is a 7-layer aluminum oxide. The installer was using Old English to polish the floors and coated them in a heavy layer after installation. He said the "initial soak" would keep the floors shiny, but recommended we clean them with a water and vinegar mixture.

I've been reading up on how to clean these floors, and everyone seems to have different and conflicting suggestions. Overall, it seems that Old English/Murphy's Oil Soap/Orange-Glo are NOT the right products to use on pre-finished floors. So, needless to say I'm a tad miffed at the installer.

I went to National Vacuum to purchase a canister vacuum and spotted a floor cleaner they had. The salesman demonstrated its evaporation rate and assured me it was neutral pH, which seemed like what I needed. The product is called P&H Floor Cleaner by Exact-Chem. It doesn't really have an ingredients list.

Anyways, the reason I am posting is because this is what the floor looks like just a couple of hours after vacuuming and damp mopping:

Is this the "film" everyone talks about after they put Murphy's Oil Soap on pre-finished floors (and so my installer messed up)? Or am I doing something wrong?

Thank you.

Thank you for reporting this comment. Undo
Floortech

Its got to be the installer issue. Contact the retailer who installed it for you and they will make it right. they will have the contacts, and the resources available to resolve it immediately for you. They will remedy it and remove it from the installers fee. The old english is an oily base and will come off I am sure, but the retailer will take responsibility to eliminate the problem and do it fast. Good luck and awaiting your answer. PS..just dont go free lancing here and taking shots in the dark at cleaning i as you want no finish damage....contact the local retailer....Keep them on the hook..that is what you pay them for...

    Bookmark   March 25, 2011 at 12:08AM
Thank you for reporting this comment. Undo
boxers

its hard to imagine the installer would do something so stupid. I've always suggested you use a product recommended by the mfctr or use a cleaner made by a finish mfctr. Bona sold at Home Depot seems to work fine. I'm afraid there are lots of opinions on this forum but there enough experts who deal with flooring to give you the right answer. In reality with AO prefinished wood, you probably don't need a 'cleaner' other than a spray bottle of water and a microfiber mop. I wouldn't be damp mopping either.

    Bookmark   March 25, 2011 at 1:25AM
Thank you for reporting this comment. Undo
glennsfc

Dark floors always show stuff. But "Olde English" scratch cover...why? Weird. Yes, go back to the retailer for help and guidance.

    Bookmark   March 25, 2011 at 11:26AM
Thank you for reporting this comment. Undo
ladoladi

Thank you so much for your replies!

Boxers -- Yeah, I used the phrase "damp mopping" incorrectly. I'm currently using a micro-fiber mop and a spray bottle with a solution of that P & H cleaner and water. I call it damp mopping because it's a mop and it gets damp. Ha! But I'm certainly not using a bucket. =]

    Bookmark   March 25, 2011 at 12:17PM
Thank you for reporting this comment. Undo
boxers

damp mopping is everything from what you do to a bucket of water and a string mop! I went on a complaint where they said they only 'damp mopped'. When I saw how they were doing it the maintenance people were flooding the floor with water and it was supposed to be a 'manufacturing' issue.

    Bookmark   March 25, 2011 at 3:52PM
Sign Up to comment
More Discussions
Bamboo flooring from LL bad odor
I purchased morning star bamboo strand click flooring...
rg100
We might replace our wood floor with new....
I have 20yr old hardwood floor in our foyer. It is...
cindywhitall
Best flooring for dog who doesn't 'hold it'
Hello Everyone- I am moving into a new house. The house...
krylander
Somerset Country Hardwood Made in China
After ordering 1650 sf of Somerset Country hardwood,...
blondie859111
carpet comparison
We are looking at 2 carpets right now. Both are Anso...
sutrotower96
© 2015 Houzz Inc. Houzz® The new way to design your home™