Time Warner Cable
On the subject of Time Warner Cable......
A mysterious monthly charge showed up on the bill. When I called they said it was a modem service charge. What? I've had this modem for 4 years - w/o any service or modem service charge.
Customer service said they sent mail notification they were going to charge everyone with a modem this new charge. Yet, I receive everything in the mail I'm supposed to - but never got their notification.
Coincidently (or not) this new charge appeared after I made a call to TWC inquiring about router options. I did not authorize any router.
The first customer service agent said she'd reverse the charge, but wasn't authorized to do so. So, she transferred the call to a supervisor who insisted that the 'modem service charge' was something everyone is getting charged for and the fee cannot be reversed.
Anybody have any experience with TWC?