Mattress Woes - HELP Urgently Needed!
Good People on the Furniture Forum I need HELP!
We purchased a full-size Vera Wang mattress and box spring from a seemingly reputable retailer (35 5-star ratings on Yelp). Within days it started to sag. The retailer immediately exchanged it for another Vera Wang mattress and box spring with no hesitation. Same make and model. It sagged within a week or two as well. We thought it was a defective batch. So, he exchanged the Vera Wang for a different model Serta mattess and box spring. And now, not even 90 days later it is sagging too! How much? By over 1.5" at the center of the bed, straight down the middle. It's like the Grand Canyon! You can hardly crawl out of bed in the morning. And by the way, DH and I are small and relatively light people!
We asked the retailer on the two previous occasions when we exchanged the mattresses to come and check the metal frame to see if that was the trouble. There did not seem to be a problem then or now with it. We have been patient but have no confidence that he can offer us a bed that is not defective.
We want our money back and he is only offering to exchange the mattress and bedspring yet again. We have a 90-day "guarantee". He assured us this "guarantee" meant that if we were dissatisfied for any reason, we could return the mattress for a full refund. He has now changed his tune and says the "guarantee" only allows us to return the mattress in exchange for another model. And the 90-days within which we can exchange expires this coming Tuesday.
I need your suggestions and sage advice. Please help!