Harman Accentra Pellet Stove Problems
We purchased a Harman Accentra Pellet Stove last Oct 2004 from a dealer in Westport, CT. The dealer installed it in our family/great room which is approx 15 ft x 35 ft with a 15 foot cathedral ceiling.
After only a few weeks of use it started to drop pellets but not ignite. Dealer replaced the main motor (I really don't know what part but it was sort of the main part from what I recall.) After that it ran fine.
This season, however, it has been shutting off on us during the night and it is difficult to get started again in the morning. This has happened about ten times.
Dealer suggested we clean behind the back wall of the interior chamber. (My husband had cleaned the unit in the fall by following the instructions provided but hadn't cleaned behind that plate because there were no instructions for that.)
The dealer emailed instructions for that particular task and my husband did it this past Sunday.
Unfortunately the stove is still malfunctioning. We noticed that after a while of running fine the status light starts to blink and eventually the stove shuts itself down unless we turn it off and on again. Obviously this must be what is happening during the night.
This morning we woke up to, once again, the stove being off. It was 12 degrees outside and 35 degrees in our family room. Now the stove doesn't work at all. It will power on and all the lights are lit. But even tho the feeder light is on no pellets drop. The auger does not turn. It has been making a very loud clunking sound these past few weeks and I guess now it's just given up.
The dealer said when the status light blinks 5 times in succession, which ours is doing, it doesn't look good and they need to come out to service it. I left a message that the light was blinking like that but never heard back from him by end of day.
So I have some questions for anyone who can help:
(1) Do you know what the problem might be with this stove and should it be happening to such a 'new' stove (and can it be fixed??)
(2) Should this stove be able to heat the room I described above? It seems the end of the room where the stove is not located is always chilly and unfortunately that is where our dining room table is. The dealer sort of suggested that we would probably save on oil since the stove would help heat the rest of the house, but we have yet to see it be so efficient. Do you think maybe it just hasn't been functioning properly all along?
Sorry for such a long post. This is the main room that our kids and us use every day from breakfast til bedtime and its very frustrating not being able to even go into it due to the cold.
Thanks for any help you can offer.