Flexsteel leather furniture

MamaGeekJune 30, 2012

In August, 2008, we purchased a leather sofa and matching chair. We take very good care of our furnishings, so imagine our distress when the leather began to peel in spots. This was after the one year warranty. It looks awful and we keep a cover over it because it looks disgusting. We cleaned the leather as we were directed. We have taken one of the cushion to the local dealer, Marquis Furniture, Shawnee, Oklahoma, and they referred us to a repair person that they use. I do not feel that the Manager of the store really cared about our unhappiness. However, they certainly were happy when we spent the $3,000 in their store.

The frame has held up well and we are please with the comfort. However, that does not help with the appearance of the leather. It is not cracked but peeling. We took the cushion to another furniture store in town, and the owner said that he had never seen that type of peeling before on furniture.

I have contacted Flexsteel by email and hope that we get replacement parts. At this point, I would not buy leather furniture from them and would recommend that no one else does either.

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freethinker99

Mama try Flexsteels home office ask for the customer service manager 563-556-7730. Have pictures ready and email the pictures to the manager customerservice@flexsteel.com. You might even call and get this persons name and email the pictures and then call so they will see what you are talking about. You might try to find out where they got this leather. Who was the distributor and contact them. It's been four years they may not even have this leather but maybe they do. Where is the peeling all over on just in certain areas. If it is not too bad a good leather tech might be able to repair this.

    Bookmark   June 30, 2012 at 7:33PM
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