Flexsteel leather furniture

MamaGeekJune 30, 2012

In August, 2008, we purchased a leather sofa and matching chair. We take very good care of our furnishings, so imagine our distress when the leather began to peel in spots. This was after the one year warranty. It looks awful and we keep a cover over it because it looks disgusting. We cleaned the leather as we were directed. We have taken one of the cushion to the local dealer, Marquis Furniture, Shawnee, Oklahoma, and they referred us to a repair person that they use. I do not feel that the Manager of the store really cared about our unhappiness. However, they certainly were happy when we spent the $3,000 in their store.

The frame has held up well and we are please with the comfort. However, that does not help with the appearance of the leather. It is not cracked but peeling. We took the cushion to another furniture store in town, and the owner said that he had never seen that type of peeling before on furniture.

I have contacted Flexsteel by email and hope that we get replacement parts. At this point, I would not buy leather furniture from them and would recommend that no one else does either.

Thank you for reporting this comment. Undo
freethinker99

Mama try Flexsteels home office ask for the customer service manager 563-556-7730. Have pictures ready and email the pictures to the manager customerservice@flexsteel.com. You might even call and get this persons name and email the pictures and then call so they will see what you are talking about. You might try to find out where they got this leather. Who was the distributor and contact them. It's been four years they may not even have this leather but maybe they do. Where is the peeling all over on just in certain areas. If it is not too bad a good leather tech might be able to repair this.

    Bookmark   June 30, 2012 at 7:33PM
Sign Up to comment
More Discussions
Does Vanguard Furniture make a quality sectional
Hello. I am agonizing over finding the right sectional...
maggiewp
sectional sofa help
we're in the market for a sectional for our basement...
lmgch
Can you help me identify this furniture maker/designer?
I acquired this mid-century table and chairs. Looks...
Julie Fortier
Flexsteel vs. Lane vs. Natuzzi leather sectionals
I'm pretty confused and hoping for some solid comparisons...
tuckerlr
Leather Furniture Expo
I'm considering purchasing a sofa by Elite Leather,...
Jen44012
Sponsored Products
Sea Breeze Vertical Planter
$24.99 | Dot & Bo
Bella Dining Outdoor Patio Armchair in Espresso
$199.00 | LexMod
Walnut Wooden Chair Side End Table with Drawer
Overstock.com
Peyton Rectangular Extending Outdoor Dining Table, Patio Furniture
FRONTGATE
St. Barts Deep Seating Teak Sofa with Cushions
Signature Hardware
Tonin Casa | Ricciolo Chair
YLiving.com
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™