Gas fireplace not providing flame?
Quickly... we have a dual fireplace unit that's a direct vent. At full blast, it creates barely noticable flames, and casts no light into either room. The rep was there today and said it was performing at factory specs regarding something about water columns.
We paid a lot of $$ to engineer the house around this dual fireplace, and I'm already upset that I can't open a door on the unit to get heat out. Since it can't provide much heat, I then at least wanted the visual effect of a fire, which I can't get either.
I'm rather irritated and would like some opinions on the matter. We have a single direct-vent unit in our mbr that works great. The flames easily clear the logs. The lower unit, the flames barely reach the logs.
Here is a link that might be useful: