Hancock & Moore Firm Cushions
Two H & M Austin sofas were delivered Monday. As soon as the delivery truck left, I knew something was not right. It didn't feel like the sofa we sat in at the store. The cushions seem too high, too stuffed, tilt up on the corners when sitting on them and are just not comfortable. I assume these are foam cushions. What are my options? Is the ultra down the soft cushion? The owner of the store marked on the receipt "special order - non returnable". I feel she is going to consider this our mistake. Can you return the cushions and have them replaced with a softer filling? What would be the approximate cost? We've had them 2 days and I am just sick about the whole thing! Any feedback or advise would be greatly appreciated! Thank you in advance!