Scratches on glass tile installation-suggestions?
My floor tile installers also installed my glass backsplash. When the owner of the company came by I showed him the scratches and asked if it was because they used sanded grout. I told him I had read non sanded grout should be used. He said they have used the non sanded in the past and it didn't work as well and they always use sanded. He suggested that the glass was already scratched. I pulled out the remaining glass and none of it had scratches. He acknowledged it was clean. I said I could get over it because from a distance you really don't notice it. I showed him some chips in the some areas and he said he would send them over to fix those pieces. It's been a couple of weeks and everytime I look at it, it bothers me. The guys haven't come over yet. The owner is a friend of mine which does complicate things. I did ask when scheduling if they were experienced in glass installation but that's probably irrelevent now. So, do I ask them to replace it? Is it just lesson learned? Should I have asked going in to it to use non sanded? I just assumed they would.