pottery barn and it's inferior wood finishes

popsracerMarch 3, 2009

My mom re-decorated her living room, all from pottery barn. Unfortunately the wood used on tables was really never dried. So 14 months after delivery, the finish on all 3 living rm. tables started to lift. They have sent out a wood Dr. who also said the same, and said that P.B. will have to replace them.

I have been hammering at these guys since 4-08, it's now2-09. almost a year.

My only concern is my mom can't find the receipts for just the tables. All the others show up.

Does anyone know what the Raleigh collection sold for? 1 Coffee table, 1 Console and 1 Side table

Thanks Pops

Thank you for reporting this comment. Undo

Call coporate customer service and speak to supervisor and complaint to them - it took us several calls and then we talked to district manager. Also, refer to this site http://meredith.wolfwater.com/wordpress/2009/01/21/customer-service-problems-with-pottery-barn-kids-part-deux/

I think if they dont improve their customer service soon, they are going to alienate the customers that do have stable jobs and would purchase furniture. After our experience they've definitely lost us as a customer.

    Bookmark   March 3, 2009 at 4:48PM
Sign Up to comment
More Discussions
Living Room Furniture Recomendations
What brands of living room furniture compare to Durham...
Bauhaus sofa & Ethan Allen Metropolitan
Hello all, this is my first time posting, looking for...
Online slipcover companies
Need to re-slipcover our Arhaus Greta sectional, and...
Bernhardt vs. Thomasville for leather.
Thinking of getting a leather sofa for its durability....
casco bay furniture from someone who didnt just join
Hi im looking for reviews on casco bay furniture from...
© 2015 Houzz Inc. Houzz® The new way to design your home™