Harman's Poor Customer Service
Today I called Harman directly. I was trying to find out some information about purchasing the DVC-600 Direct Vent Coal Stoker. I wanted to find out why Harman dealers refuse to sell stoves to customers outside their direct region. For example, I live on Long Island and wanted to purchase my stove from a dealer in Connecticut. The dealers told me Harman has a vender agreement with them that they must service the stoves they sell. In addition, the agreement states that a dealer may not sell a stove to a customer outside their region. The purpose of my call was to find the reason for not allowing dealers to sell outside their region. The Harman secretary told me it was because the selling agent must service the unit. I continued the conversation with the secretary and expressed my concerns about this arrangement. I told her this seems to be in line with price fixing. It doesn't allow competition among Harman dealers. The problem I had with the whole phone call is when the Harman secretary hung the phone up on me. This was not done once, but several times. It took four phone calls to get a manager on the phone. After getting the manager on the phone I told her I didn't like the treatment I received. The manager stated, "we don't have time for this". I replied "you don't have time for a customer, I'm just another number." The lack of help at Harman was a shock!! I expected much more from the folks at Harman. I can't believe the lack of respect I received today from Harman. I was ready to buy from Harman, but I'm now going to look at other companies. I can only imagine the service I will receive from Harman after they get my money. I bet the service will be worse. JUST A LACK OF REGARD FOR THEIR CUSTOMERS!! SHAME ON YOU HARMAN!!!!