McCreary Modern

jyyanksFebruary 1, 2006

Does anyone know anything about the quality of McCreary Modern furniture? I saw a sofa at Crate and Barrel that I liked so I called the store to see who manufactures it. It turns out that C&B used to use Lee Industries for their sofas but they don't use them as much anymore. Now, a majority if their stuff is from McCreary Modern. I couldn't find their corporate site but am curious to learn more about their sofas. Can anyone help? Thanks in advance.

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Hi, I think I answered your question a few days ago about Storehouse. McCreary Modern fits into the same category as Storehouse furniture. Decent, not spectacular, sinuous spring construction, middle of the road. Similar to Mitchell Gold. Both stores, Crate and Barrel and Storehouse as well as Pottery Barn all carry comparable lines of furniture from what I have seen in their stores. I have no insider knowledge, just what I have seen.

    Bookmark   February 2, 2006 at 4:51PM
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mes444-thank you so much. I am remodeling my home and am finally getting rid of my cheap LR furniture. I want something nice but not heirloom as I have 2 young children. I keep coming back to the retailers you mentioned b/c I like their style but I am probaby better off checking getting a mid-high end brand and then ordering from NC. Thanks for taking the time to respond to my posts.

    Bookmark   February 2, 2006 at 9:28PM
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jyyanks, I just wanted to suggest one more thing. I have been a furniture shopper for over 35 years. And like you, I want the best I can get for my money and check around a lot. I have found that buying good furniture pays off in the long run, especially with children as they are very rough on furniture and wear it out more quickly. What I have found works the best, for me, is I spend large amounts of time shopping the back rooms, closeouts and warehouse sales of high line stores. I have bought many excellent quality pieces for the same prices, or less, than mid line items. Any time you can get the 8 way hand tied sofas or chairs, you will be much better off. Any time you do custom order, you are paying top dollar. Just a little older lady advice, hope it can help you.

    Bookmark   February 3, 2006 at 9:57AM
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mes444 - thank you for your advice. You are right - I def want my furniture to last. I am not in a rush so shopping in the clearance and warehouse section is a possibility. I will be sure to look for kiln dried hardwood and 8 way hand tied springs per the posts I've been reading. I've learned so much from this board already and appreciate all the great advice I've received.

    Bookmark   February 3, 2006 at 11:05AM
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I have a McCreary Modern sofa bought from Room and Board. We've had it well over two years, and it is the furniture of choice for two rambunctious children and an 85-lb Labrador Retriever. Our house went on the market this week and I went over it with a bit of fabric cleaner and the vacuum, and it looks almost brand-new. It's held up beautifully and it still looks terrific.

McCreary Modern furniture is made specifically for the retailers it supplies, and it cannot be found in NC outlets. (I even called their HQ to ask.) So even though I live in Raleigh, I order my furniture from R&B in Minnesota.


    Bookmark   February 6, 2006 at 7:24PM
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I emailed C&B and asked them for details on MM sofas.
Their response is pasted below. They describe a "Flexolator" spring system. Flexolator is a trade name and it sounds like it is either sinuous springs or struts. Neither is very good as a spring system.

Dear John,

Thank you for your email and interest in our upholstery collection. McCreary Modern is one of our top vendors. Since we pride ourselves on customer satisfaction, this speaks highly of the quality and value they provide.

McCreary uses a solid hardwood kiln-dried frame with mortise and tenon joinery. Dense foam core cushions for "memory" wrapped in a soft poly-batting provide durability and comfort. The patented Flexolator spring system is a McCreary trademark.

All McCreary products are warranted for normal use in the home environment with a limited lifetime warranty.

If you have additional questions please feel free to contact a furniture specialist at 800-967-6696 option 4 between the hours of 7 AM and 9 PM CST seven days a week.

Sherrie Rardin
Furniture Customer Coordinator

    Bookmark   February 7, 2006 at 4:24PM
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Thank you so much for getting this information. Its a little disappointing that they do not have the 8 way hand tied springs. Wish they stuck with Lee Industris sofas as they seem to be constructed better. Thanks again.

    Bookmark   February 7, 2006 at 8:54PM
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Just a word to all, I live in the Hickory, NC area and have workedin a few furniture factories. Many of my friends still work in the industry. Every one has "their" ideas as to what quality is and what lasts. Remember everyone treats furniture different too. I have two 200+ pound teen age boys, and on certain furniture they do not sit, because they do not sit they plop or flop but hit the seat like something well over 200 pounds. So you have to decide what your definition of quality is or better said what meets your requirements. For me is it comfortable and will it be comfortable in afew years.

And so u know, at one furniture factory it cost us $330 to build a certain sofa and it sold to the retailer for 350 dollars shipping was 90 dollars and retail in the store was $ 999


    Bookmark   February 8, 2006 at 7:06PM
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I also found a McCreary sofa at Crate and Barrel that I love. But they don't offer a warranty or guarauntee. The sectional is $5000. Can I find it someplace else for less?

    Bookmark   March 4, 2007 at 1:36PM
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Macy's Furniture stores carry McCreary Modern. I've had mine since last Oct. and I couldn't love it more. It's the slipcovered line and it gets plenty of use. I have to admit that I don't flip the cushions like they recommend but when I do the sofa looks brand new again.

    Bookmark   March 8, 2007 at 11:53AM
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Went to Crate and Barrel to purchase a McCreary Lounge sofa for $1499. It's somewhat unique because the depth is 46". They are talking about 6 weeks delivery date. Anyone know where we can get the same sofa earlier. C&B says it's unique. They say that they have an agreement with McCreary not to manufacture and sell to other resellers the same furniture. I am dubious.

    Bookmark   August 15, 2007 at 8:34AM
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I realize this thread is over a year old - however, I wanted to provide a heads up for the folks who are interested in purchasing a McCreary Modern sofa and live in the Southern California area.

Over the 2007 Labor Day sale at the Macy's Furniture Outlet in Santa Ana, California (Main Place Mall) we purchased a sage green down sofa for $302. Although I wanted a slipcover, the price was too good to pass up (original price $1,600). The sofa is very comfortable and I believe we made a good decision. However, one potential problem, they do not deliver.

    Bookmark   September 13, 2007 at 9:26PM
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For anyone doing an internet search for McCreary Modern who happens upon this thread:

The "Flexalator" springs on my sofa (purchased from Macy's) broke within three years. No kids jumping on them, just two normal size people using it. Macy's is honoring the warranty but I'm waiting six weeks for news springs to be ordered. Other than that I love the sofa, but I don't think I'd buy this brand again.

    Bookmark   September 25, 2007 at 4:37PM
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All & Jazzkool,

I am looking to buy the C&B lounge sofa as well (Which I gather mccreary makes)

Anybody have luck getting one for cheaper? Or did you buy & now like/dislike??

    Bookmark   October 11, 2007 at 11:12AM
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McCreary Modern does not have a website. The most insider information I have is that their style exceeds their quality and customer service. They are continually reluctant to provide service to customers with warranty and defect claims as well as freight damage claims. The owner is clearly in it for the money and nothing more. They are also incredibly overloaded with contract orders and will quote their customers 8 weeks for lead time, but take more closely 12-14 weeks for lead time. Their factory and staff are not equipped for their massive workload. So if you want quality service and a reasonable lead time, choose someone like Mitchell Gold + Bob Williams, Shenandoah, American Leather, or Maria Yee.

    Bookmark   February 22, 2008 at 11:08PM
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A flexolator spring system is basically a panel that is hinged at the front of the sofa and connected to the rear with a spring. I think the panel is a steel grid but I don't remember for sure.

We visited a factory years back that used flexolator and it was the first we'd heard or seen it. The owners explained to us that the ride is comparable to no sag, but it will never squeak. Most of their styles were meant to sit firm, so the ride wasn't really impacted much on those styles. The sofas that were meant to be plush were plushed up by building the seat cushions differently. Note that even 8-way sofas will offer different cushions to adjust the seating.

Well we never carried the plush models so I can't comment on those. But we sold quite a few of their sofas. Sadly this small family-owned maker had to close in 2002. However I'd had not one complaint about any of their sofas, not one. So I don't have a bad view of flexolator.

Back to McCreay Modern... like most furniture, where you buy from is as important as what you buy. A factory warranty is only as good as the dealer who services it, or your ability to bring the sofa to the factory for repair. You can't UPS it like a camera or a watch. If the maker is crap and the dealer is great you'll get satisfaction. If the maker is great and the dealer is crap the warranty may not be worth much.

    Bookmark   February 25, 2008 at 11:08AM
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I have worked at McCreary Modern designing the frames that they use. I would not buy anything McCreary modern makes. They make cheap plywood frames that will not last as long as the hardwood frames will. As far as the flexolater system, it is just the cheapest way they can spring up their furniture so that is why they use it. The owner of McCreary Modern is out for the money not the quality furniture.

    Bookmark   February 26, 2008 at 10:03AM
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I realize this is an old thread, but I'm looking at a Room & Board couch made by McCreary Modern. Room & Board says (I spoke to a customer service rep) that the furniture is made from kiln-dried hardwood, mortise-and-tenon construction. The person writing above says it's cheap plywood. Not sure what to think. Do I believe an anonymous internet poster, or the company selling the product? The company could just be lying about the construction, but wouldn't they be exposing themselves to a whole lot of problems if they turned out to be misrepresenting their product? Whereas there's no downside for the anonymous poster if it turns out what he/she is saying isn't true.

Not sure if anyone out there has an answer, just my 2 cents I guess.

    Bookmark   September 14, 2008 at 2:49PM
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I have the Dublin from Room & Board, made by McCreary Modern, purchased under 4 years ago. We don't have kids or dogs, we are two normal-weight adults, we don't abuse our furniture.

One "seat" is sagging about 4 inches. I took the dustcover off of the bottom to get some pictures for a repair estimate. 1/3 of the wires that make up the grid/spring have snapped off where they anchored to the frame.

Realizing this was more than a piece of snapped webbing I called Room & Board. Turns out they didn't have a specific warranty period, rather they would open a case for me and their service dept would call me in 2 or 3 days. I got a call back 2 hours later. They are going to pick up the couch and replace the spring free of charge.

Oh, and the Dublin has a plywood frame. I believe it's decent quality (not construction grade) plywood made from hardwoods. I disagree with the person that claims it's "cheap". I think the frame is fine. At under two grand for a two seat sofa and one seat chaise, I was not expecting solid wood, I just wanted to avoid MDF. My problem wasn't with the frame at all.

I understand that McCreary Modern makes furniture to spec for resellers. From my limited experience, I think the pieces I purchased from Room & Board are sturdy and well constructed. I did have a bad experience with the springs, but it could easily have been defective materials used in constructing the spring, and Room & Board is replacing the spring without charge.

Here is a link that might be useful: interior photos of the flexolator spring & my sofa

    Bookmark   January 6, 2009 at 4:34PM
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My wife and I fell in love with a McCreary Modern sectional last night at Macys in Atl.It was around 3800 on sale.I am just looking to find a high quality,comfortable sectional.If MM is not one of the better brands are there any suggestions for better quality functional furniture.

    Bookmark   January 8, 2009 at 9:52AM
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We are considering buying McCreary Sofas (Model-London in C&B). C&B is asking for $2199 with a delivery time of 6-8 weeks. Anyone knows any place in/around Atlanta where we can get it at lower price and faster?

    Bookmark   January 8, 2009 at 10:33AM
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marshea, check out rowe or lee industries. You can search both for comments on this forum.

    Bookmark   January 9, 2009 at 11:31PM
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i know this post is old . . . but to let you know i purchesed two, special-ordered MM sofas from storehouse (now defunct?) -- someone didn't pick them up. they were already marked down, and after the 'back room' sale, another $100 off for opening a credit card (canceled next day), blah, blah, each one originally $1,500.00 -- got them BOTH for $1,250.00. i paid an extra $35 to have them scotchguarded (best thing ever done). okay, prices seem cheap? they should! that was 15 years ago . . . and, i am now looking for slipcovers for them (originally in my plan to do). yes, they made it that long. if my colors didn't need to be lightened (new SMALL townhouse), etc., i'd probably have them cleaned and move on. they were our main furniture and they were well-loved. if you get a good price (mine have down cushions), go for it. you just can't go wrong. i plan on getting another 5-10 out of the slipcovers . . .:)

    Bookmark   January 8, 2011 at 10:37PM
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I just bought a Mccreary modern sectional at Carson Piere Scott Furniture outside Chicago. Thier sale and 24 month no interest finanacing were awesome and the exact same couch and Room and Board's "Kendall" will be here soon, for about $500 less.

    Bookmark   May 29, 2011 at 3:59PM
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Well, it seems as though this thread has come back from the dead on several occasions, so I thought I'd do my part and spark it up again... ;-)

My wife and I recently bought our first home, and we have been searching for our first high quality sectional that will withstand the test of time. We have two dogs, and we will be having kids in the not so distant future, so we are certainly looking for durability to go along with looks.

After looking at the usual places, both high-end (Pottery Barn, Crate and Barrel, Restoration Hardware, Macy's, etc.), and low-end (Living Spaces, Bassett Furniture, etc.)...we stumbled upon a couch we absolutely loved. The couch was at Macy's, and after some research we discovered it was a McCreary Modern "Doss" sectional.

After reading some of the quality issues on this forum, I am hesitant to make this purchase, especially considering the nearly $3,000 price tag. Thanks to this wonderful forum, like others, I have learned that a sofa/sectional with kiln dried hardwood and 8-way hand tied springs is the way to go.

I am posting here to get some feedback and suggestions as to the brands and manufacturers to take into consideration and look for that features these qualities/attributes...

I look forward to hearing from you, and thanks in advance for any and all help. Cheers!



    Bookmark   August 23, 2011 at 2:05AM
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Shane, what did you do? I was recommened, by Kittles in Indianapolis, 2nd best to Hancock sectional (which if you wanted this same sectional that is by them which is 8 way hand tied) is 10K. Wow! I would never pay that much. I have found that Action Lane has 8 way h/t, coils in cushions and supposedly hardwood framed, but made in China. Some of Lanes products are containerized from China. Hmm....? The price is right, it is leather (in my case is what I want) and one 3 cushion couch is 1300. I'm on the fence. Can't believe how much this crap is marked up.

    Bookmark   January 12, 2012 at 10:47PM
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It seems like people are still looking for the best quality, most affordable sectionals or sofas. So I will post my experience. I purchased several Lee Industries products in 1996, including a sectional, sofas, and arm chairs. Here it is 16 years later and my furniture still looks fabulous! It is still super comfortable and structurally sound. Even the fabrics look great!!Perhaps you'll realize just how amazing that is when I tell you I am the mother of 8 and now grandmother to 19. The furniture has been moved 5 times, including two long rides in a container over the ocean to Australia and back. It has seen the active lives of our huge family and their various friends and pets. I am still amazed at the quality. Yes, it is more expensive than many brands, but I surely got what I paid for. There's a wonderful privately owned furniture store in Orem, UT that has a 40% off custom upholstery sale every March. That is when I buy! Good luck in your furniture buying choices and I hope you'll consider Lee Industries.

    Bookmark   July 7, 2012 at 1:42AM
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This company has terrible customer service. We called about slipcovers for our sofa and they agreed that they made them but wouldn't even talk to us about buying them.

    Bookmark   September 20, 2013 at 10:35AM
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