What to expect from a hearth dealer?
In reading the websites of gas fireplace manufacturers, they encourage you to buy from their local dealers and discourage internet sales. It makes sense from a safety standpoint.
So I was surprised to learn how hands-off my local hearth dealer seems to be. He doesn't pull permits (the customer does it), he doesn't run the gas line (Customer has to find someone to do it), and he has the customer contract separately for installation with an installer he works with. He says the installer is wonderful and has done this for decades, but it is still a separate contract.
Is this the normal procedure with hearth stores?