Flexsteel Quality?

dogpoundFebruary 4, 2008

Looking at purchasing flexsteel upholstery sofa. Can anyone weigh in on there quality and what to expect from this manufacture?

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Its decent, but unconventional. I've had zero complaints from customers on Flexsteel. Its USA-made (except their collections like Latitude, which is made in China), and relies on a blue torsion spring system rather than individual coils. Frames are made of Furniture Grade Plywood rather than solid hardwood. This is not heirloom quality, rather its decent mid-line service grade that you get rid of when you wear out the cover. Tailoring is better than what I expected when I first bought into the line. Fit and finish are good. Its solid, strong, but not going to win any design factor awards.

Duane Collie

    Bookmark   February 4, 2008 at 9:31PM
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I bought the Temecula sofa and chair and a half and think the quality is exceptional. I do not see it as disposable if the fabric wears out per the previous poster.

A simple way to judge is the weight of the stuff!! Frame and cushions are very heavy.

    Bookmark   February 11, 2008 at 10:02AM
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I've had a Flexsteel sofa for over 20 years and it still looks brand new, fabric and all (and we haven't been especially careful). In fact, I want to replace it with a smaller version (small living room), and move this one into our family room. It's as firm and comfortable as the day I bought it. Constantly surprises me. I hear nothing but good things about Flexsteel.

    Bookmark   February 11, 2008 at 3:01PM
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I just purchased a $1,500 Flexsteel sofa and it lasted for four days. The material on the back of the sofa frayed in a few places. We called the store and they sent out a representative to inspect the sofa. While he was inspecting it, one of the cushions ripped. Now, a few days later, one of the zippers on the cushions has broken. The store was astonished as this type of problem is apparently unprecedented. Both the sofa and chair are going to be returned. I've reordered a different model made of all polyester fabric.

    Bookmark   November 7, 2008 at 6:05PM
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I have recently purchased two Flexsteel recliners. One was a $1000 leather recliner and the other was cloth upholstered. Both have broken recliner mechanisms. I have had the leather one repaired once when the factory sent a metal square tube that had broken. Now the hinge assessembly has broken and the chair is probably not repairable. If I paid freight two ways to the factory, perhaps they could take it apart with out ruining the leather, but I don't se spending the freight when evcery flexsteel recliner I bought has broken. The other one broke also and I emailed the customer service address from their website, but all I got was a programmed response and no people responding. I sent a further reply to the address from the auto response and got back a no one at that address.
Flexsteel is not concerned in the least about their quality or their customer support. Their company has begun losing market share and profitability. This is to be expected whth the management lack of concern with customer support. I feel sorry for their employees that have been laid off when they closed their oldest plant. Unfortunately the least suffer when the greatest lose track of what made their business.

    Bookmark   November 9, 2008 at 4:33PM
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Never again! I bought a sofa in 2002--$1,500--the seat cushions broke completely down in first 60 days --we replaced seat cushions 3 times in first year. I got frustrated. Gave up!v better things to do than fight w/ manufacturer. sofa has looked horrible from beginning. The back cushions are flat at top & lumpy. I am shopping for new on enow--thi sone would have been gone long ago if my budget allowed.

    Bookmark   November 10, 2008 at 9:25PM
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I agree with the posters who said never again! I have had nothing but trouble with the Flexsteel sofa, chair and ottoman I purchased three years ago. The store where I bought them is out of business. The next nearest retailer is over 60 miles away, and yet Flexsteel refuses to answer any of my questions by phone. They just tell me to contact my authorized retailer and hang up. I am frustrated beyond belief. My furniture is wearing out and isn't even three years old. It was delivered in such an unfinished condition that I was steaming the skirts, and trimming all the threads. Never, ever again.

    Bookmark   February 28, 2009 at 10:43AM
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Flexsteel is used in almost all Rv's and is in our motorhome, it is strong, durable, and can take alot of punishment of the roads and reg. use.

    Bookmark   March 1, 2009 at 1:41PM
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Sorry to hear about your issues with flexsteel, have you tried sending a letter to the President of Flexsteel and outline your issues? I find it worrying you call and get hung up on after explaining your dealer went out of business, does not sound like any stories I hear of Flexsteel support. Also just wondering why you took delivery of your furniture if it was in such a sad state, and not call the dealer right away (they must of been in business when it was delivered right?). Everything I read is refuse delivery if your not happy or at least make sure you don't pay until they address all your issues.

    Bookmark   March 2, 2009 at 9:23AM
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My 1 year old flexsteel recliners are a disaster. The paint, yes paint, is rubbing off on the head and seat, there is flaking on the rest of the chair. I am so dissappointed, My old flexsteel lasted a long time. Beware Flexsteel leather, espically the lattatudes collection.

    Bookmark   March 3, 2009 at 1:38PM
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My less than TWO YEAR OLD Flexsteel black leather couch & chair are causing me great distress!!! The black has been rubbing/wearing off the seats for a long time. A leather expert came & looked at the pieces. He said that this was happening due to a flaw in the tanning process. This would make it a MANUFACTURING defect. I tried to talk to Flexsteel & the retailer I bought the stuff from (Donna's Interiors in Arroyo Grande, CA) but they won't take the furniture back. They will not bend on the Limited one year warranty that "covers" the leather. The rest of the couch is covered by a Lifetime Warranty but not the covering! It is appalling! Flexsteel boasts, "if you love your furniture now, wait a few years!" WAIT A FEW YEARS, AND YOU'LL BE IN TEARS!!!!! I am horrified at the money I WASTED ($3300!!!) DON'T BUY FLEXSTEEL!

    Bookmark   May 13, 2009 at 10:01PM
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Never heard of Flexsteel -- but I think you should look into Flexformusa - you'll be amazed at the product.


    Bookmark   May 19, 2009 at 1:15PM
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leather recliner at 1288.00,always before we purchased lazy
boys and never had a problem. Sales person made a good pick of recliner at time of purchase,never again. Leather chair looks like new,cannot be use as a recliner. e-mail
the manufacter and still waiting for 4months for a response.

    Bookmark   May 14, 2011 at 2:05PM
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Laura Martin

We purchased reclining sofa, love seat, and chair from Good's Furniture in Kewanee, Il spent all day looking for furniture that fit us. Bought all pieces paid $3,000 in September 2013. Was delivered end of November 2013. It did not feel the same but thought maybe "forgot" how it fit. Sat in same chair at new FlexSteel store in Champaign, IL, it was perfect . Called Good's Furniture to let know of problem. Was asked to send pictures. Spoke to Hope, our sales person, was told furniture needed to settle, even after I told her it was not as firm as it should be. Had several of same conversations. Spoke to owner who said our furniture had settled more than what was in showroom and that FlexSteel had seen the picture and said by looking at the pictures the chair was built to specs. Good's Furniture refused to send anyone to look at furniture because it is not a warranty issue per the owner and FlexSteel. So much for their warranty! I will never purchase from Good's Furniture or buy FlexSteel.

    Bookmark   March 8, 2014 at 9:20PM
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