Hancock & Moore
I know Hancock & Moore is suppose to be a superb producer of furniture but I am more than disgusted with their service. I ordered an Austin reclining sofa & Austin chair & Ottoman on July 12, 2007 thur a furniture dealer in SC. Today is Jan. 26th & I still do not have my furniture. The first 3 mos delay was because H&M stated that the leather (Document Harness) was on back order. Leather supposedly came in in October and they were to build my furniture. I was to receive it by the end of December. I called the furniture store in South Carolina last week & the owner stated the chair & ottoman had finally arrived but the sofa was not shipped. I don't think any furniture no matter how well it is built is worth waiting 6 months to receive it. I am more than disgusted with this purchase before I even receive the furniture. I hope no one else will have to endure this long wait for their H&M furniture.
I couldn't cancel my order because I had already paid a large down payment on the items upon ordering. I also ordered some other furniture at the time I ordered my H&M & I have received those items in a very timely manner.