Help - Heat N Glo
Any sage advice appreciated - purchased a 6000GL (direct-ven) for a new addition. Master electrician, plumber and contractor installed the unit.
A multifunction wall switch/control box was installed as thermostat/control. Initially, the wall switch was connected via a wire that was not recessed in the wall and it all worked fine. The electrician then ran the wire behind the wall and mounted the switch. The control no longer worked.
The contractor thought it was a problem with the control box and we brought it back to the dealer. The dealer said the control box had been "fried out" by improper installation and said they would cover a replacement, but suggested we hire them to install it correctly. The tech came out from the dealer and could not get it working, later reported that the 2nd control box had been fried out. Dealer blamed the contractor and said the entire unit needed to be reinstalled (at a cost of $800 - $1000).
The contractor's position is he installed it correctly.
So, any ideas on what is causing the problem? Bad unit, bad install, other???? Thanks so much.