What should we do?
My daughter had a rehab bill of $250 which should be covered by the insurance; however due to the rehab center staff goofed, i.e. he did not get precertification (he actually tried to get precertification but he called the wrong insurance co. - this insurance co. did not require precertification.)
In short, the rehab center wants us to pay for the bill because according to the rehab, it is our responsibility to get the precertification. We have appealed. The insurance came back to us and said it is the rehab's responsibility to get the precertification not the patient.
Now, the rehab threatens to send our bill to the collection agency if we do not pay.
What should we do? Is there any agency will assist us on this matter? We have spent so much time on appeal and phone calls on this matter. It is very stressful and the worst of all is that we are the only party that will get hurt on our credit score.
Any input would be greatly appreciated.