Help w/Verizon Wireless - $3193 phone bill
We just received an email from Verizon Wireless for a $3,193.00 phone bill - 1 month. Verizon said that we were over on our data usage and "should have" been on the unlimited data usage plan for $5 more per month! Ugly news is that Ruggero called on the 2/15 and was told that there was a text message overage...no mention of data. Text message was less than $2.00 over. We could have UPGRADED on 2/15 and "saved" ourselves from the large phone bill. If anyone knows how to take care of this...PLEASE HELP. Thanks...Verizon has offered us a "$1,000.00" courtesy credit!!